"Yessir! Absolutely. We'll be there tomorrow before noon." The affable service manager seemed eager to please.
Ed hung up, smiling broadly. The boat will be fixed in the morning!
"Oh, we're running behind," the service manager cheerfully explained when Ed called again the following afternoon.
"Got you covered. You're on our board," the manager calmly informed Ed two days later.
"Should get there today," Ed was told the next day.
"We're bumping you up on the list," Ed was assured the following morning.
A fuming Ed called one more time. The familiar, friendly voice responded. "What was that name again?"